FIERCE COMMUNICATION
Welcome to the Biz Female Network where we help entrepreneurs reach their potential and grow their business. The Biz Female Network is a fully authenticated broadcasting platform that is exclusively about educating and empowering innovative business owners; giving them the tools they need to maximize financial independence.
My name is Fierce Manson! I am the host of this broadcast and the facilitator of the leading-edge, Basic Business Communication course, produced by yours truly. My focus is to help you achieve a forcible business communication skill-set that will ensure financial freedom. Distinguished communication skills are not only important to show customers that you understand their needs and pain points, but fostering a strong communication skill-set also enables you to clearly promote your brand to future customers and develop a strong relationship with existing ones.
Interpersonal communication is a two-way conversation and it allows each participant to evaluate and respond in the most effective way. It is imperative that as a business owner, you understand the significance of listening as well as hold in high esteem the benefits of verbalizing responses in a conducive manner. The spontaneous exchange is all about sharing information; active and reflective listening coupled with a fitly response. This academy affords you the sought-after artistry of interpersonal communication, counted upon in the business sphere and in just two weeks, you will be fiercely impressive.
Basic Business Communications is a two-week course and it is guaranteed to shift the forecast of your company's future-life. The Biz Female Network gets you the inside scoop to empower fortitude and life-long success for your company. At the basic level, business owners must be able to effectively interact with their customers. Here is a preview of how the two weeks will change your prospective on the subject-matter.
LISTENING
(ACTIVE)
During the first week, business owners will learn the skills of effective listening which underpins all positive human relationships. More so, listening to customers is a great way to gather sufficient business-important data that will guide your business and marketing decisions. Listening skills should not be taken for granted in that any deficiencies or barriers could lead to errors, ineffective decision-making, or costly mistakes.
RESPONDING
(REFLECTIVE)
The second week of the Basic course focuses on the manner of which you respond to your customer's acquisition. The inability to respond effectively, perhaps viewed as bad customer service, renders dangerous side-effects for your business. The last thing you need as a business owner is a damaged brand simply because you lack customer-focused communication skills. There is nothing more relevant than to demonstrate the quality of your service or product via reflection. Repeat, Restate, and Summarize the valuable information that your customer affords you. To avoid negative consequences that are often extremely difficult to overcome, take action quickly.
This is a business movement created to release the greatness within you! In just two weeks, advance your skills to stand-out in front of the competition. By integrating this skill-set into your marketing scheme, you will add value and a fierce customer-experience that sales. Contact me, Fierce Manson, your Biz Female Network mastermind, to get you locked in. Your business depends on it!
RESPONDING (BUSINESS COMMUNICATION)
Now that you have mastered the art of listening, you have to also understand the significance in your response. Welcome to the second week of The Fierce Biz Network Basic Business Communications Course. Again, I am Adrienne "Fierce" Manson, your host and your facilitator, and we are going for GOLD. This week, it's all about how you RESPOND!
As a business owner, business etiquette is the most effective way to maintain a high standard and it is a sign of professionalism. Business communication is a two-way process and the pressure to respond grows quickly so it is necessary to avoid the cycle of misunderstanding and miscommunication. Responses, whether verbal or via electronic methods, can create barriers in communication if not managed with caution.
In many cases, there are moments where your customer speaks and you respond but somehow the communication has faltered and your persuasion skills fail. Failure to respond with awareness, compassion, and proficiency will not only obstruct professional associations but also significantly compromise negotiation efforts.
Always make your customers feel appreciated and valued by practicing active listening
After the customer has completed their thoughts, repeat to ensure comprehension
Adopt the customer's point of view, but also take ownership of your insight
Offer empathic, valuable and well-timed (nonjudgmental) feedback for clarity and compassion
Use Dialogue Enhancers or supportive expressions, without interrupting to indicate that you are engaged in the message.
Restate key points and highlight accomplishments, ideas and strengths
Reflect, Recall, and Summarize
You may not have even realized how badly you are failing in your responses or in persuading others; regardless of how many times you loss big on conquering the GOLD. It is time to be fierce in your responses and confident in your communication and persuasion skills. Cultivating and sharpening these dynamic skills is the key to the art of influence and to the decision-making and behavior of others, thus achieving your organization's financial goals.
LISTENING SKILLS (WEEK 1)
welcome to The Fierce Biz Network Basic Business Communications workshop. My name is Fierce Manson, your host and your facilitator and my objective is to let you know that there is GOLD in your mouth. This is the opportunity for you to master skills that ensure effective anticipation, reaction, and adaptation when communicating with your audience. In business, effective or active listening is a technique that requires you to provide feedback; accurately identifying and interpreting the speaker's main points in order to get to the big picture of a message. Listening is the key to effective business communication and it creates a loyal customer.
There are essentially five stages of the listening process and the ability to apply each of them throughout an exchange allows you to respond effectively. Without the ability to actively listen, messages are easily misunderstood. As a business owner, it is imperative that you hone your listening skills; not just to hear the content but also the motivation behind the message. This exclusive Course, week one, will catapult your business by ensuring that you fully understand your customer's message, to respond efficiently, and meet your GOLD.
HEARING
In a nutshell, you can hear a person speak without actually comprehending what is being said. Actively listening means there are no interruptions or background noises. Be sure to reduce phone calls, annoying notifications, or any other stimuli that might tempt your tendency to multi-task.It is your responsibility to show your customer that you have their full attention and eager to hear what they have to say.
ATTENDING
Now that you are focused and concentrating on the speaker's message, avoid interrupting. It demonstrates complete control when you simply listen before you respond. Allow your customers to complete a thought to eliminate distractions that will distract their thought process. Distractions can also derail ideas or concepts that may have scored you the GOLD.
UNDERSTANDING
Now, it is time to follow through to ensure complete understanding; restate and ask pertinent questions to clarify. Repeating specific points demonstrates engagement and interest.
REMEMBERING
This stage is particular important in that you can establish credibility and loyalty. You have the opportunity to leverage the interaction by making the speakers feel confident. When you remember the conversation and highlight verbal and nonverbal cues. If you need to, in fact, I encourage you to jot down key phrases or reminders to expand on certain points. Recall the intensity or tone of their message, and main points which reinforces confidence and trust that you really did listen.
RESPONDING
Towards the conversation with your customer, you need to mentally prepare to respond. Of course, this stage will be the topic of the 2nd week of this Course, but here are some teasers! In business communication, it's all about the recap or paraphrasing and summarizing in your own words what you heard. Give your customer time to correct any errors or confirm your summation and then seal the GOLD!